Customer service employee (Netherlands)

We are:

The concept of De Eekhoorn Dutch Furniture is clear and simple: designing sturdy, contemporary, easy to assemble and attractive furniture. With our brands WOOOD, BePureHome, vtwonen and Exotan we sell our items in more than 50 countries and 1500 sales points around the world.

With over 200 employees, De Eekhoorn Dutch Furniture and Basiclabel has been a specialist in developing, producing and distributing interior products for DIY stores, department stores, furniture specialty stores and online retailers in Europe for over 40 years. The culture within the organization fits that of a real family business: no-nonsense, dynamic and with a flat organizational structure. More than 30% of our collection is produced in our own factory in Zwaagdijk-Oost and to realize further growth we have built a new head office with distribution center and showroom on the highway in Hoorn in 2020.

Working at De Eekhoorn means being challenged, getting the best out of yourself every day. We find it important that you enjoy your work. De Eekhoorn is an international and growing company with an open culture. You will work with enthusiastic colleagues who, like you, like to go the extra mile. Will you work with us?

We are looking for:

We are looking for a customer service representative for a minimum of 30 hours per week. As a customer service representative, you will ensure that the administrative handling of order processing, after sales runs correctly and in an organized manner. You are open to questions, comments and complaints from our customers and handle them quickly and satisfactorily. You monitor the execution of agreements made.

Core activities order

• Carrying out administrative and support activities related to order administration. 
• Preparing picking lists.
• Processing the daily incoming orders.
• Contacting customers by phone and e-mail.
• Handling the resulting actions:
  • Properly handling order questions, comments and complaints from our customers.
  • Identifying and reporting repetitive complaints.

Service core activities

• Performing administrative and support activities related to after sales.
• Contacting customers by phone and e-mail.
• Handling the resulting actions:
  • Proper handling of service questions, comments and complaints from our customers.
  • Identifying and reporting repetitive complaints.

Can you:

• Move quickly
• Set priorities
• Put yourself in the customer's shoes

Do you have:

• An accurate and independent work attitude in which you keep an overview and do not lose sight of priorities
• Excellent writing and language skills in Dutch (English is an advantage)
• At least a completed MBO education
• At least two years experience in a similar position
• Room experience with Office (Exact is an advantage)
• Affinity with furniture and accessories

You get:

• Nice colleagues!
• A good salary with excellent benefits
• Travel allowance and a pension scheme
• Discount on all our products
• A nice workplace in a modern office 
• Access to the online academy with which you can continue to develop yourself

Application procedure